To use Purple Sonar integration in Ayudo, add the Purple Sonar node to your workflow. Authenticate using API key or OAuth. Enable actions like creating support tickets from Purple Sonar events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle Purple Sonar data in support conversations.

You will need an API key or OAuth credentials from Purple Sonar's settings. Ensure your credentials have access to monitor accounts and data extraction permissions. Admin access may be required for setup. Ensure your credentials have access to customer interaction data for full support automation capabilities.

Yes! Purple Sonar works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value Purple Sonar event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency.

Common use cases include auto-creating support tickets from Purple Sonar events, syncing customer data between Purple Sonar and support tools, triggering AI agent responses based on Purple Sonar activities, sending proactive support messages via voice/text agents, and updating Purple Sonar records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Purple Sonar automation cost-effective as your support volume scales.