To use Reply.io integration in Ayudo, add the Reply.io node to your workflow. Authenticate using your API key or credentials. Enable actions like creating support tickets from Reply.io events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle Reply.io data in support conversations.

You'll need an API key from Reply.io, available in its settings under API management. Ensure you have permissions for accessing customer data, managing communications, and triggering events. Admin access may be required to configure these settings. Ensure your credentials have access to communication data for full support automation capabilities.

Yes! Reply.io works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Reply.io event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency.

Common use cases include auto-creating support tickets from Reply.io events, syncing customer data between Reply.io and support tools, triggering AI agent responses based on Reply.io activities, sending proactive support messages via voice/text agents, and updating Reply.io records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, enabling your support team to handle more conversations without additional costs. This makes Reply.io automation cost-effective as your support volume scales.