To use Scale AI integration in Ayudo, add the Scale AI node to your workflow. Authenticate using your API key available in Scale AI's settings. Enable support actions like creating support tickets from Scale AI events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle Scale AI data in support conversations.

You will need an API key from Scale AI, which can be found in your account settings under API credentials. Required permissions include access to data processing and event management. Admin access is necessary to ensure full integration capabilities. Ensure your credentials have access to customer data resources for full support automation capabilities.

Yes! Scale AI works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. Example: When a high-value Scale AI event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows enhance support-centric operations by connecting data and communication channels.

Common use cases include auto-creating support tickets from Scale AI events, syncing customer data between Scale AI and support tools, triggering AI agent responses based on Scale AI activities, sending proactive support messages via voice/text agents, and updating Scale AI records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Scale AI automation cost-effective as your support volume scales.