To use SmartRoutes integration in Ayudo, add the SmartRoutes node to your workflow. Authenticate using your API key found in SmartRoutes settings. You can create support tickets from SmartRoutes events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle SmartRoutes data in support conversations.

You will need an API key, which you can find in the SmartRoutes settings under the API section. Ensure your credentials have permissions to access route data, notifications, and fleet tracking for full support automation capabilities. Admin access may be required for initial setup.

Yes! SmartRoutes works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value SmartRoutes event occurs → create a Zendesk ticket → notify the team via Slack → have an AI agent reach out proactively. These workflows are designed to streamline your support operations.

Common use cases include auto-creating support tickets from SmartRoutes events, syncing customer data between SmartRoutes and support tools, triggering AI agent responses based on SmartRoutes activities, sending proactive support messages via voice/text agents, and updating SmartRoutes records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making SmartRoutes automation cost-effective as your support volume scales.