Smoove Integration for Support Teams

Explore Triggers and Actions

New Form Created

Trigger new event when a new form is created. [See the docs](https://rest.smoove.io/#!/LandingPages/LandingPages_GetActivePages).

New List Created

Trigger new event when a new list is created. [See the docs](https://rest.smoove.io/#!/Lists/Lists_Get).

New Subscriber Created

Trigger new event when a new subscriber is created. [See the docs](https://rest.smoove.io/#!/Contacts/Contacts_Get).

Add Or Update Subscriber

Adds a new contact to your account or update an existing contact. [See the docs](https://rest.smoove.io/#!/Contacts/Contacts_Post).

Create List

Creates a new list. [See the docs](https://rest.smoove.io/#!/Lists/Lists_Post).

Find Subscriber

Contacts information can be retrieved by sending the function a unique identifier (contact's ID, email, cell phone or external ID). [See the docs](https://rest.smoove.io/#!/Contacts/Contacts_GetById).

Find Or Create Subscriber

Checks if a contact exists in your account otherwise will create a contact. [See the docs](https://rest.smoove.io/#!/Contacts/Contacts_Exists).

Unsubscribe

Unsubscribes a contact. [See the docs](https://rest.smoove.io/#!/Contacts/Contacts_Unsubscribe).

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up Smoove integration in Ayudo?

To use Smoove integration in Ayudo, add the Smoove node to your workflow. Authenticate using your Smoove API key. You can create support tickets from Smoove events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Smoove data in support conversations.

Do I need any special permissions or API keys to integrate Smoove with Ayudo?

You will need a Smoove API key, which can be found in your Smoove account settings. Ensure you have permissions to access customer data and email features. Admin access is required to generate API keys. Ensure your credentials have access to customer data for full support automation capabilities.

Can I combine Smoove with other apps in Ayudo workflows?

Yes! Smoove works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For instance, when a high-value Smoove event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively, enhancing your support workflow.

What are some common use cases for Smoove integrations with Ayudo?

Common use cases include auto-creating support tickets from Smoove events, syncing customer data between Smoove and support tools, triggering AI agent responses based on Smoove activities, sending proactive support messages via voice/text agents, and updating Smoove records after support conversations.

How does Ayudo's pricing model benefit me when integrating Smoove?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Smoove automation cost-effective as your support volume scales.

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