Supercharge your SMS-IT support workflows with Ayudo's AI-powered agents. Connect to Zendesk, Salesforce, and Intercom to resolve tickets faster and automate customer conversations, delivering instant responses to your clients.
SMS-IT builds sales leads and reduces attrition by engaging clients with personalized interactions, crucial for enhancing support teams' communication.
To use SMS-IT integration in Ayudo, add the SMS-IT node to your workflow. Authenticate using your API key from SMS-IT settings. Create support tickets from SMS-IT events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle SMS-IT data in support conversations.
You need an API key from SMS-IT, found in the account settings. Permissions must include access to customer data and communication events. Admin access may be required for initial setup. Ensure your credentials have access to customer interaction resources for full support automation capabilities.
Yes! SMS-IT works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value SMS-IT event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows ensure efficient support management.
Auto-create support tickets from SMS-IT events, sync customer data between SMS-IT and support tools, trigger AI agent responses based on SMS-IT activities, send proactive support messages via voice/text agents, and update SMS-IT records after support conversations. Each use case enhances support efficiency.
Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your team handles more conversations without additional costs, making SMS-IT automation cost-effective as support volume scales.
