SurveySparrow

Integrate SurveySparrow with 2800+ apps and services

Supercharge your SurveySparrow support workflows with Ayudo's AI-powered agents. Connect with Zendesk, Slack, and Salesforce to resolve tickets faster and automate customer conversations, delivering instant responses.

Explore Triggers and Actions

New CES Submission (Instant)
Trigger new event when a customer effort score (CES) survey receives a new submission.
New CSAT Submission (Instant)
Trigger new event when a customer satisfaction (CSAT) survey receives a new submission.
New Survey Response (Instant)
Trigger new event each time a the specified survey receives a response.
New NPS Submission (Instant)
Trigger new event when a net promoter score (NPS) survey receives a new submission.
Create Contact
Creates a new contact. [See the documentation](https://developers.surveysparrow.com/rest-apis/contacts#postV3Contacts)
Create Survey
Creates a new survey. [See the documentation](https://developers.surveysparrow.com/rest-apis/survey#postV3Surveys)
Share NPS Survey via SMS
Sends a saved NPS share template via SMS to given mobile number recipients. [See the documentation](https://developers.surveysparrow.com/rest-apis/channels#postV3Channels)
Share Survey via Email
Sends a saved email share template to a provided email address. Configure the saved template's name and the recipient's email address. [See the documentation](https://developers.surveysparrow.com/rest-apis)
Update Survey
Updates an existing survey. [See the documentation](https://developers.surveysparrow.com/rest-apis/survey#patchV3SurveysId)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About SurveySparrow

SurveySparrow is a conversational experience management platform that enhances customer support teams' response rates and communication efficiency.

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We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How can I set up SurveySparrow integration in Ayudo?

To use SurveySparrow integration in Ayudo, add the SurveySparrow node to your workflow. Authenticate using an API key from your SurveySparrow account. Configure actions such as creating support tickets from SurveySparrow events, syncing customer data, sending automated responses, or triggering AI agent conversations. Once connected, your AI agents can automatically handle SurveySparrow data in support conversations.

Do I need any special permissions or API keys to integrate SurveySparrow with Ayudo?

You'll need an API key from SurveySparrow, which can be found in the account settings. Ensure you have permissions to access customer data, create surveys, and manage responses. Admin access may be required. Ensure your credentials have access to survey responses and customer data for full support automation capabilities.

Can I combine SurveySparrow with other apps in Ayudo workflows?

Yes! SurveySparrow works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value SurveySparrow event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency and responsiveness.

What are some common use cases for SurveySparrow integrations with Ayudo?

Common use cases include auto-creating support tickets from SurveySparrow events, syncing customer data between SurveySparrow and support tools, triggering AI agent responses based on SurveySparrow activities, sending proactive support messages via voice/text agents, and updating SurveySparrow records after support conversations.

How does Ayudo's pricing model benefit me when integrating SurveySparrow?

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making SurveySparrow automation cost-effective as your support volume scales.

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