To use Twilio SendGrid integration in Ayudo, add the Twilio SendGrid node to your workflow. Authenticate using your API key. You can create support tickets from Twilio SendGrid events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Twilio SendGrid data in support conversations.

You will need an API key from Twilio SendGrid, which can be found in your SendGrid account settings under 'API Keys'. Ensure you have permissions to access email events and contact data. Admin access may be required to set up these credentials. Ensure your credentials have access to email events and contact lists for full support automation capabilities.

Yes! Twilio SendGrid works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Twilio SendGrid event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. This integration is designed to enhance your support operations efficiently.

Common use cases include auto-creating support tickets from Twilio SendGrid events, syncing customer data between Twilio SendGrid and support tools, triggering AI agent responses based on Twilio SendGrid activities, sending proactive support messages via voice/text agents, and updating Twilio SendGrid records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Twilio SendGrid automation cost-effective as your support volume scales.