VBOUT Integration for Support Teams

Explore Triggers and Actions

New Social Media Message

Trigger new event for each new social media message. [See docs here](https://api.vbout.com/1/socialmedia/stats)

New Contact

Trigger new event for each new contact. [See docs here](https://developers.vbout.com/docs#emailmarketing_getcontacts)

New Contact Property Change

Trigger new event for each new property changed in a specific contact. [See docs here](https://developers.vbout.com/docs#emailmarketing_getcontact)

New Email Campaign

Trigger new event for each new email campaign. [See docs here](https://developers.vbout.com/docs#emailmarketing_campaigns)

Add Contact To List By Email

This action add a specific list to a contact. All emails having the same email text available in the provided list will be updated if exists [See the docs here](https://developers.vbout.com/docs#emailmarketing_synccontact)

Add Contact To List

This action move a contact to a specific list. [See the docs here](https://developers.vbout.com/docs#emailmarketing_movecontact)

Add Custom Event To Contact

This action add a custom activity to the contact. [See the docs here](https://developers.vbout.com/docs#emailmarketing_addactivity)

Create Email List

This action creates a new list. [See the docs here](https://developers.vbout.com/docs/1_0/#emailmarketing_addlist)

Create Email Marketing Campaign

This action creates a new email marketing campaign. [See the docs here](https://developers.vbout.com/docs#emailmarketing_addcampaign)

Create Social Media Message

This action creates a new post on social media. [See the docs here](https://developers.vbout.com/docs#socialmedia_addpost)

Unsubscribe Contact

This action unsubscribes a specific contact from a list. [See the docs here](https://developers.vbout.com/docs#emailmarketing_editcontact)

Update Contact

This action updates a specific contact. [See the docs here](https://developers.vbout.com/docs#emailmarketing_editcontact)

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up VBOUT integration in Ayudo?

To use VBOUT integration in Ayudo, add the VBOUT node to your workflow. Authenticate using an API key found in your VBOUT account settings. Enable support actions like creating support tickets from VBOUT events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle VBOUT data in support conversations.

Do I need any special permissions or API keys to integrate VBOUT with Ayudo?

You will need an API key from VBOUT, available in the settings under API access. Ensure you have permissions for customer data and event management. Admin access might be required for full setup. Ensure your credentials have access to customer interaction data for full support automation capabilities.

Can I combine VBOUT with other apps in Ayudo workflows?

Yes! VBOUT works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value VBOUT event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are centered around enhancing support efficiency.

What are some common use cases for VBOUT integrations with Ayudo?

Common use cases include auto-creating support tickets from VBOUT events, syncing customer data between VBOUT and support tools, triggering AI agent responses based on VBOUT activities, sending proactive support messages via voice/text agents, and updating VBOUT records after support conversations. Each action is designed to optimize support workflows.

How does Ayudo's pricing model benefit me when integrating VBOUT?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making VBOUT automation cost-effective as your support volume scales.

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