Zendesk
Gmail

Zendesk and Gmail Integration

Connecting Zendesk with Gmail helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Zendesk and Gmail, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New Ticket (Instant)
Emit new event when a ticket is created
Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status
Ticket Updated (Instant)
Emit new event when a ticket has been updated
Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status
Ticket Closed (Instant)
Emit new event when a ticket has changed to closed status
New Ticket Added to View (Instant)
Emit new event when a ticket is added to the specified view
Update Signature for Primary Email Address
Update the signature for the primary email address
Update Signature for Email in Organization
Update the signature for a specific email address in an organization
Send Email
Send an email from your Google Workspace email account
Remove Label from Email
Remove label(s) from an email message
List Labels
List all the existing labels in the connected account
Download Attachment
Download an attachment by attachmentId to the /tmp directory
Find Email
Find an email using Google's Search Engine
Archive Email
Archive an email message
Create Label
Create a new label in the connected account

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Gmail?

By linking Zendesk with Gmail, Ayudo makes everyday work smoother so updates to tickets immediately inform emails. The integration respects rate limits and retries gracefully so the pipeline stays stable even at peak times. That means fewer gaps, quicker handoffs, and a shared source of truth for daily operations. For example, Email updates when tickets close Create help desk tickets from emails

Connect
Zendesk
and
Gmail
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Zendesk with Gmail?

A straightforward win is Email confirmations for ticket resolutions. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event when a ticket has been updated and then perform Find Email in Gmail?

Yes, you can set up a workflow so that when trigger new event when a ticket has been updated, Ayudo carries out Find Email in Gmail. You control filters and field mappings so only the right events trigger the action.

Can we start from Gmail and drive List Tickets in Zendesk?

Absolutely. When trigger new event for each attachment in a message received, Ayudo can run List Tickets in Zendesk so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

How customizable is setup for Zendesk and Gmail integration?

Setup is guided and code free and you can define field mappings, filters, and schedules. You also control who can create or approve workflows so the process stays governed.

What problems does connecting Zendesk and Gmail actually solve?

It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.

Built by folks who built