Zendesk
Gmail

Zendesk and Gmail Integration

Seamlessly connect Zendesk and Gmail to streamline your customer support and email management in one unified platform.

Explore Triggers and Actions

New Ticket (Instant)
New event when a ticket is created.
Ticket Pending (Instant)
New event when a ticket has changed to pending status.
Ticket Updated (Instant)
New event when a ticket has been updated.
Ticket Solved (Instant)
New event when a ticket has changed to solved status.
Ticket Closed (Instant)
New event when a ticket has changed to closed status.
New Ticket Added to View (Instant)
New event when a ticket is added to the specified view.
Create Draft
Create a draft from your Google Workspace email account
Approve Workflow
Suspend the workflow until approved by email
Add Label to Email
Add label(s) to an email message

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zendesk and Gmail?

Our Zendesk-Gmail integration empowers your support team to manage customer inquiries directly from Gmail while leveraging Zendesk’s powerful ticketing system. Automatically convert emails into support tickets, track conversations, and collaborate with your team without switching apps. Enhance response times, maintain context, and deliver exceptional customer service effortlessly.

Connect
Zendesk
and
Gmail
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Zendesk and Gmail integration work?

The integration connects your Gmail account with Zendesk, allowing emails to be automatically converted into support tickets. You can view, respond, and manage these tickets directly within Gmail or Zendesk, ensuring seamless communication and efficient ticket tracking.

Can I track email conversations in Zendesk after integrating with Gmail?

Yes, all email conversations sent or received through Gmail are synced with Zendesk tickets, enabling your support team to maintain full visibility and context of customer interactions.

Is it possible to collaborate with my team using this integration?

Absolutely. The integration allows your team to add internal notes, assign tickets, and collaborate within Zendesk while managing emails in Gmail, ensuring smooth teamwork and faster resolutions.

Do I need technical expertise to set up the Zendesk-Gmail integration?

No technical expertise is required. The integration setup is straightforward with step-by-step instructions, allowing you to connect your accounts and start managing support tickets quickly.

Does this integration support multiple Gmail accounts?

Yes, you can connect multiple Gmail accounts to Zendesk, enabling your support team to manage emails and tickets across different email addresses from a single Zendesk instance.

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