Call Support Ticket Creator

Streamline your support process by automatically creating Freshdesk tickets from incoming calls on Twilio. This integration ensures that every customer inquiry is captured promptly, allowing your support team to respond faster and enhance customer satisfaction without missing a beat.

When this happens...

New Call (Instant)

Emit new event each time a call to the phone number is completed

automatically do this!

Create Ticket

Create a new ticket in Freshdesk

Get Started See Ayudo in action

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Create Company

Create a new company in Freshdesk

Close Ticket

Set a Freshdesk ticket's status to 'Closed'

About the apps

Learn more about

Twilio

and

Freshdesk

, and how they work together to automate your workflows.

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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Why

Twilio

+

Freshdesk

= Perfect Match

When a new call comes in through Twilio, a support ticket is automatically created in Freshdesk, ensuring your team never misses a customer inquiry. This seamless integration bridges communication and support, enabling agents to respond promptly with all relevant caller information at their fingertips. The result is enhanced customer satisfaction, quicker resolution times, and a more organized support workflow that allows your team to focus on delivering exceptional service.