Intercom
Freshdesk

Conversation Contact Creator

Effortlessly transform new Intercom conversations into Freshdesk contacts with our integration. This automation streamlines your workflow by ensuring every customer interaction is captured, enabling personalized follow-ups and enhancing your support efficiency-so you can focus on building lasting relationships.

When this happens...

New Conversations
Emit new event each time a new conversation is added.

-

automatically do this!

Create Contact
Create a new contact in Freshdesk
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Explore Triggers and Actions

Triggers
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0
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Actions
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Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Freshdesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Intercom

+

Freshdesk

= Perfect Match

When a new conversation starts in Intercom, a contact is automatically created in Freshdesk, ensuring that your support team has all the necessary information at their fingertips. This seamless integration bridges the gap between customer engagement and support management, enabling your team to respond quickly and effectively to inquiries. The result is enhanced communication with customers, streamlined workflows for your support staff, and improved resolution times that lead to higher satisfaction rates.

Popular App Usecases

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Convert users into CRM contacts
Ticket Activity Monitor
Monitor ticket activity across platforms
Lead WhatsApp Automation
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Lead Customer Creator
Create customer profiles from leads
Conversation Contact Creator
Create contacts from Intercom conversations

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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