Intercom
Freshdesk

Conversation Contact Creator

Effortlessly transform new Intercom conversations into Freshdesk contacts with our integration. This automation streamlines your workflow by ensuring every customer interaction is captured, enabling personalized follow-ups and enhancing your support efficiency-so you can focus on building lasting relationships.

When this happens...

New Conversations
Emit new event each time a new conversation is added.

-

automatically do this!

Create Contact
Create a new contact in Freshdesk
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Explore Triggers and Actions

Triggers
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0
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Actions
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0
)
Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Intercom

and

Freshdesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Intercom

+

Freshdesk

= Perfect Match

When a new conversation starts in Intercom, a contact is automatically created in Freshdesk, ensuring that your support team has all the necessary information at their fingertips. This seamless integration bridges the gap between customer engagement and support management, enabling your team to respond quickly and effectively to inquiries. The result is enhanced communication with customers, streamlined workflows for your support staff, and improved resolution times that lead to higher satisfaction rates.

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Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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