Gmail
Freshdesk

Email Attachment Support Tickets

Streamline your support process by automatically creating Freshdesk tickets from Gmail attachments. This integration ensures that no critical issue goes unnoticed, allowing your team to respond faster and provide exceptional customer service without the hassle of manual entry.

When this happens...

New Attachment Received
Emit new event for each attachment in a message received

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk
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Explore Triggers and Actions

Triggers
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0
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Actions
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0
)
New Sent Email
Emit new event for each new email sent
New Labeled Email
Emit new event when a new email is labeled
New Email Received
Emit new event when a new email is received
New Attachment Received
Emit new event for each attachment in a message received
New Email Matching Search
Emit new event when an email matching the search criteria is received
Update Signature for Primary Email Address
Update the signature for the primary email address
Update Signature for Email in Organization
Update the signature for a specific email address in an organization
Send Email
Send an email from your Google Workspace email account
Remove Label from Email
Remove label(s) from an email message
List Labels
List all the existing labels in the connected account
Download Attachment
Download an attachment by attachmentId to the /tmp directory
Find Email
Find an email using Google's Search Engine
Archive Email
Archive an email message
Create Label
Create a new label in the connected account

About the apps

Learn more about

Gmail

and

Freshdesk

, and how they work together to automate your workflows.

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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Why

Gmail

+

Freshdesk

= Perfect Match

When new attachments are received in Gmail, support tickets are automatically created in Freshdesk, ensuring no critical customer issues slip through the cracks. This seamless integration streamlines your support process by transforming email attachments into actionable tickets without manual intervention, allowing your team to focus on resolving issues faster. The result is improved response times, enhanced organization of support requests, and increased customer satisfaction with timely resolutions.

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