Gmail
Freshdesk

Email to Support Contact Bridge

Effortlessly transform incoming emails in Gmail into new support contacts in Freshdesk. This integration streamlines your support workflow, ensuring that every inquiry is captured and addressed promptly, ultimately enhancing customer satisfaction and reducing response times.

When this happens...

New Email Received
Emit new event when a new email is received

-

automatically do this!

Create Contact
Create a new contact in Freshdesk

Explore Triggers and Actions

New Sent Email
Emit new event for each new email sent
New Labeled Email
Emit new event when a new email is labeled
New Email Received
Emit new event when a new email is received
New Attachment Received
Emit new event for each attachment in a message received
New Email Matching Search
Emit new event when an email matching the search criteria is received
Create Draft
Create a draft from your Google Workspace email account
Approve Workflow
Suspend the workflow until approved by email
Add Label to Email
Add label(s) to an email message

About the apps

Learn more about

Gmail

and

Freshdesk

, and how they work together to automate your workflows.

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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Why

Gmail

+

Freshdesk

= Perfect Match

When a new email is received in Gmail, a support contact is automatically created in Freshdesk, ensuring no customer inquiry goes unnoticed. This seamless integration bridges your email communication directly with your support system, streamlining workflows and eliminating manual data entry. As a result, your support team can respond faster to customer needs, improve communication efficiency, and enhance overall customer satisfaction.

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