Freshdesk
Salesforce

Ticket to Case Converter

Effortlessly transform new tickets from Freshdesk into actionable cases in Salesforce with our Ticket to Case Converter. This integration streamlines your support workflow, ensuring that no customer inquiry goes unanswered while empowering your team to respond faster and more effectively.

When this happens...

New Ticket
New event when a ticket is created in Freshdesk.

-

automatically do this!

Create Case
Creates a Case, which represents a customer issue or problem.
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Explore Triggers and Actions

Triggers
(
0
)
Actions
(
0
)
New Contact
New event when a contact is created in Freshdesk.
New Ticket
New event when a ticket is created in Freshdesk.
Post a Message to Chatter Feed
Post a feed item in Chatter.
Find Records
Retrieves selected fields for some or all records of a selected object.
Delete Record
Deletes an existing record in an object.
Create Event
Creates an event.
Delete Opportunity
Deletes an opportunity.
Create User
Creates a Salesforce user.
Create Task
Creates a task.
Create Record
Create a record of a given object.
Create Note
Creates a note.

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Freshdesk

+

Salesforce

= Perfect Match

When a new ticket is created in Freshdesk, a corresponding case is automatically generated in Salesforce, ensuring that your sales and support teams are always aligned. This seamless integration bridges customer support and sales operations, allowing for timely follow-ups and a unified view of customer interactions. The result is enhanced collaboration between teams, quicker resolution of customer issues, and improved customer satisfaction through a consistent experience.

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