Freshdesk

Slack

Support Channel Creator

Effortlessly streamline your support process by automatically creating dedicated Slack channels for new Freshdesk contacts. This integration enhances team collaboration and ensures timely responses, allowing you to provide a personalized support experience while keeping your communication organized and efficient.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Create a Channel

Create a new channel

Get Started See Ayudo in action

Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Verify Slack Signature

Verify requests from Slack using a unique app secret

Upload File

Upload a file

Update Profile

Update basic profile field such as name or title

Update Message

Update a message

Update Groups Members

Update the list of users for a User Group

Set Status

Set the current status for a user

List Replies

Retrieve a thread of messages posted to a conversation

Send a Large Message (3000+ characters)

Send a large message (more than 3000 characters) to a channel, group or user

Set Channel Topic

Set the topic on a selected channel

About the apps

Learn more about

Freshdesk

and

Slack

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

Similar integrations

Why

Freshdesk

+

Slack

= Perfect Match

When a new contact is added in Freshdesk, a dedicated support channel is automatically created in Slack to streamline communication. This seamless integration eliminates the hassle of manual channel setup, ensures that all relevant team members have immediate access to support discussions, and fosters collaboration right where your team works. The result is enhanced responsiveness to customer inquiries, improved team alignment on support issues, and a more organized approach to managing customer interactions.