Trigger new event when a new customer is created. [See the documentation](https://www.actitime.com/api-documentation/rest-hooks).
New Task (Instant)
Trigger new event when a new task is created. [See the documentation](https://www.actitime.com/api-documentation/rest-hooks).
Updated Time Track (Instant)
Trigger new event when the user's working time is updated. [See the documentation](https://www.actitime.com/api-documentation/rest-hooks).
Create Customer
Creates a new customer. [See the documentation](https://online.actitime.com/pipedream/api/v1/swagger).
Create Task
Creates a new task. [See the documentation](https://online.actitime.com/pipedream/api/v1/swagger).
Modify Leave Time
Changes the existing leave time record with a given value in actiTIME. [See the documentation](https://online.actitime.com/pipedream/api/v1/swagger).
How it works
Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.
Popular App Usecases
We’re adding more usecases, triggers and actions - check back soon!
About actiTIME
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