To use Microsoft 365 integration in Ayudo, add the Microsoft 365 node to your workflow and authenticate using OAuth. This allows you to create support tickets from Microsoft 365 events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Microsoft 365 data in support conversations.

You will need OAuth credentials found in Microsoft 365's admin settings. Ensure you have permissions to access email, calendar, and contact resources. Admin access is required to grant these permissions. Ensure your credentials have access to these specific resources for full support automation capabilities.

Yes! Microsoft 365 works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Microsoft 365 event occurs, you can create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively, making workflows highly support-centric.

Common use cases include auto-creating support tickets from Microsoft 365 events, syncing customer data between Microsoft 365 and support tools, triggering AI agent responses based on Microsoft 365 activities, sending proactive support messages via voice/text agents, and updating Microsoft 365 records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, allowing your support team to handle more conversations without additional costs. This makes Microsoft 365 automation cost-effective as your support volume scales.