Oracle Cloud Infrastructure Integration for Support Teams

Explore Triggers and Actions

New Autonomous Database Created (Instant)

Trigger new event when a new autonomous database is created in a specified compartment. [See the documentation](https://docs.oracle.com/en-us/iaas/api/#/en/events/20181201/Rule/CreateRule).

New Object Storage Object (Instant)

Trigger new event when a new object is uploaded to a specified Oracle Cloud Infrastructure Object Storage bucket. [See the documentation](https://docs.oracle.com/en-us/iaas/api/#/en/events/20181201/Rule/CreateRule).

New Instance State Change (Instant)

Trigger new event when a compute instance changes state (e.g., from stopped to running). This requires instance OCID and proper event rules set up in Oracle Cloud Infrastructure. [See the documentation](https://docs.oracle.com/en-us/iaas/api/#/en/events/20181201/Rule/CreateRule).

Create Or Update Object

Create or update an object in a specified Oracle Cloud Infrastructure Object Storage bucket. [See the documentation](https://docs.oracle.com/en-us/iaas/api/#/en/objectstorage/20160918/Object/PutObject).

Delete Object

Delete an object from a specified Oracle Cloud Infrastructure Object Storage bucket. [See the documentation](https://docs.oracle.com/en-us/iaas/api/#/en/objectstorage/20160918/Object/DeleteObject).

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up Oracle Cloud Infrastructure integration in Ayudo?

To use Oracle Cloud Infrastructure integration in Ayudo, add the Oracle Cloud Infrastructure node to your workflow. Authenticate using an API key. You can create support tickets from Oracle Cloud Infrastructure events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Oracle Cloud Infrastructure data in support conversations.

Do I need any special permissions or API keys to integrate Oracle Cloud Infrastructure with Ayudo?

You will need an API key for integration, which can be found under 'API Management' in Oracle Cloud Infrastructure's settings. Ensure you have permissions for reading event data, managing support tickets, and accessing customer records. Admin access may be required. Ensure your credentials have access to support-related resources for full support automation capabilities.

Can I combine Oracle Cloud Infrastructure with other apps in Ayudo workflows?

Yes! Oracle Cloud Infrastructure works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Oracle Cloud Infrastructure event occurs → create a Zendesk ticket → notify team via Slack → have AI agent reach out proactively. These workflows are designed to enhance support efficiency and responsiveness.

What are some common use cases for Oracle Cloud Infrastructure integrations with Ayudo?

Common use cases include auto-creating support tickets from Oracle Cloud Infrastructure events, syncing customer data between Oracle Cloud Infrastructure and support tools, triggering AI agent responses based on Oracle Cloud Infrastructure activities, sending proactive support messages via voice/text agents, and updating Oracle Cloud Infrastructure records after support conversations.

How does Ayudo's pricing model benefit me when integrating Oracle Cloud Infrastructure?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Oracle Cloud Infrastructure automation cost-effective as your support volume scales.

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