To use VirusTotal integration in Ayudo, add the VirusTotal node to your workflow. Authenticate using an API key. You can create support tickets from VirusTotal events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle VirusTotal data in support conversations.

You will need an API key from VirusTotal. Find it in the VirusTotal account settings. Ensure your credentials have permissions for scanning and data analysis access. Admin access may be required. Ensure your credentials have access to security data for full support automation capabilities.

Yes! VirusTotal works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value VirusTotal event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to optimize support operations.

Common use cases include auto-creating support tickets from VirusTotal events, syncing customer data between VirusTotal and support tools, triggering AI agent responses based on VirusTotal activities, sending proactive support messages via voice/text agents, and updating VirusTotal records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making VirusTotal automation cost-effective as your support volume scales.