Pipefy Integration for Support Teams

Explore Triggers and Actions

Card Created (Instant)

Triggers an event for each new card created in a Pipe.

Card Done (Instant)

Triggers an event each time a card is moved to Done a Pipe.

Card Field Updated (Instant)

Triggers an event each time a card field is updated in a Pipe.

Card Moved (Instant)

Triggers an event each time a card is moved in a Pipe.

Card Expired

Triggers an event each time a card becomes expired in a Pipe.

Card Late

Triggers an event each time a card becomes late in a Pipe.

Card Overdue

Triggers an event each time a card becomes overdue in a Pipe.

Create Card

Create a new Card in a Pipe. [See the docs here](https://api-docs.pipefy.com/reference/mutations/createCard/)

Create Pipe

Creates a pipe. [See the docs here](https://api-docs.pipefy.com/reference/mutations/createPipe/)

Create Table Record

Creates a new table record. [See the docs here](https://api-docs.pipefy.com/reference/mutations/createTableRecord/)

Delete Card

Deletes a card. [See the docs here](https://api-docs.pipefy.com/reference/mutations/deleteCard/)

Get All Cards

Fetches all cards in a pipe. [See the docs here](https://api-docs.pipefy.com/reference/queries/#allCards)

Get Current User

Gets information of the current authenticated user. [See the docs here](https://api-docs.pipefy.com/reference/queries/me)

Look up Card by ID

Looks up a card by its ID. [See the docs here](https://api-docs.pipefy.com/reference/queries/#card)

Get Table Records

Fetches all records in a table. [See the docs here](https://api-docs.pipefy.com/reference/queries/#table_records)

Look Up Phase By Id

Looks up a phase by its ID. [See the docs here](https://api-docs.pipefy.com/reference/queries/#phase)

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up Pipefy integration in Ayudo?

To use Pipefy integration in Ayudo, add the Pipefy node to your workflow. Authenticate using your Pipefy API key. You can create support tickets from Pipefy events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Pipefy data in support conversations.

Do I need any special permissions or API keys to integrate Pipefy with Ayudo?

You'll need a Pipefy API key, available in Pipefy's settings under 'API Keys'. Permissions required include access to manage workflows, view records, and update data. Admin access may be needed for full setup. Ensure your credentials have access to support data for full automation capabilities.

Can I combine Pipefy with other apps in Ayudo workflows?

Yes! Pipefy works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value Pipefy event occurs, you can create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support operations.

What are some common use cases for Pipefy integrations with Ayudo?

Common use cases include auto-creating support tickets from Pipefy events, syncing customer data between Pipefy and support tools, triggering AI agent responses based on Pipefy activities, sending proactive support messages via voice/text agents, and updating Pipefy records after support conversations.

How does Ayudo's pricing model benefit me when integrating Pipefy?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. This makes Pipefy automation cost-effective as your support volume scales, enhancing team scalability.

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About Pipefy

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