To use Shortcut integration in Ayudo, add the Shortcut node to your workflow. Authenticate using your API key from Shortcut's settings. Enable actions like creating support tickets from Shortcut events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle Shortcut data in support conversations.

You will need an API key from Shortcut, found in the account settings under API credentials. Ensure you have permissions to access project data, user details, and event logs. Admin access is required to configure and manage integrations. Ensure your credentials have access to project and user resources for full support automation capabilities.

Yes! Shortcut works seamlessly with Zendesk, Intercom, Slack, and Gmail. For instance, when a high-value Shortcut event occurs → create a Zendesk ticket → notify the team via Slack → have an AI agent reach out proactively. These workflows are designed to enhance support operations by integrating project management insights with customer service tools.

Common use cases include auto-creating support tickets from Shortcut events, syncing customer data between Shortcut and support tools, triggering AI agent responses based on Shortcut activities, sending proactive support messages via voice/text agents, and updating Shortcut records after support conversations. These actions streamline support workflows and enhance response times.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Shortcut automation cost-effective as your support volume scales.