To use Sonix integration in Ayudo, add the Sonix node to your workflow. Authenticate using your API key from Sonix settings. You can then create support tickets from Sonix events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Sonix data in support conversations.

Yes, you need an API key from Sonix which can be found in your Sonix account settings. Ensure you have permissions for transcription access and data syncing. Admin access is generally required to manage these settings. Ensure your credentials have access to transcription and translation resources for full support automation capabilities.

Yes! Sonix works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value Sonix event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows enhance support efficiency by integrating real-time communication and ticket management.

Common use cases include auto-creating support tickets from Sonix events, syncing customer data between Sonix and support tools, triggering AI agent responses based on Sonix activities, sending proactive support messages via voice/text agents, and updating Sonix records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Sonix automation cost-effective as your support volume scales.