Supercharge your Spotlightr support workflows with Ayudo's AI-powered agents. Connect seamlessly with Zendesk, Slack, and Salesforce to resolve tickets faster and automate customer conversations for instant responses and improved service delivery.
Spotlightr is a video hosting platform crucial for customer support teams to enhance service delivery through engaging e-learning and course content.
To use Spotlightr integration in Ayudo, add the Spotlightr node to your workflow. Authenticate using your API key found in Spotlightr's settings. You can create support tickets from Spotlightr events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Spotlightr data in support conversations.
You need an API key from Spotlightr's settings. Ensure your key has permissions to access video events, customer data, and notifications. Admin access may be required to generate this key. Ensure your credentials have access to video events and customer data for full support automation capabilities.
Yes! Spotlightr works seamlessly with Zendesk, Intercom, Slack, and Gmail. For instance, when a high-value Spotlightr event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance your support team's efficiency.
Auto-create support tickets from Spotlightr events, sync customer data between Spotlightr and support tools, trigger AI agent responses based on Spotlightr activities, send proactive support messages via voice/text agents, and update Spotlightr records after support conversations. Each use case enhances specific support functions.
Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Spotlightr automation cost-effective as your support volume scales.
