To use Sumo Logic integration in Ayudo, add the Sumo Logic node to your workflow. Authenticate using your API key. You can create support tickets from Sumo Logic events, sync customer data, send automated responses, or trigger AI agent conversations. Once connected, your AI agents can automatically handle Sumo Logic data in support conversations.

You will need an API key from Sumo Logic, which can be found in your account settings. Ensure you have permissions to access logs, events, and alerts. Admin access is required to set up and manage the integration. Ensure your credentials have access to event data for full support automation capabilities.

Yes! Sumo Logic works seamlessly with Zendesk, Intercom, Slack, and Gmail. For instance, when a high-value Sumo Logic event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively to customers. These workflows are designed to enhance support efficiency, not generic automation.

Common workflows include auto-creating support tickets from Sumo Logic events, syncing customer data between Sumo Logic and support tools, triggering AI agent responses based on Sumo Logic activities, sending proactive support messages via voice/text agents, and updating Sumo Logic records post-support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you enjoy unlimited AI agent interactions, allowing your support team to handle more conversations without additional costs. This makes Sumo Logic automation cost-effective as your support volume scales, emphasizing team scalability.