UpKeep Integration for Support Teams

Explore Triggers and Actions

New Request Event

Trigger new event when a request is created.

New Custom Event

Trigger new event when a configured event occurs.

New Work Order Event

Trigger new event when a work order is created.

New Purchase Order Event

Trigger new event when a purchase order is created.

New Request Approved Event

Trigger new event when a request is approved.

New Work Order Status Change Event

Trigger new event when a work order status is changed.

New Purchase Order Status Change Event

Trigger new event when a purchase order status is changed.

Create Purchase Order

Create a Purchase Order, [See the docs](https://developers.onupkeep.com/#purchase-orders)

Create Request

Create a Request, [See the docs](https://developers.onupkeep.com/#create-a-request)

Create Work Order

Create a Work Order, [See the docs](https://developers.onupkeep.com/#create-a-work-order)

Find Location

Finds locations according to props configured, if no prop configured returns all locations, [See the docs](https://developers.onupkeep.com/#get-all-locations)

Find Asset

Finds assets according to props configured, if no prop configured returns all assets, [See the docs](https://developers.onupkeep.com/#get-all-assets)

Find Part

Finds parts according to props configured, if no prop configured returns all parts, [See the docs](https://developers.onupkeep.com/#get-all-parts)

Find User

Finds users according to props configured, if no prop configured returns all users, [See the docs](https://developers.onupkeep.com/#get-all-users)

Find Vendor

Finds vendors according to props configured, if no prop configured returns all vendors. Note: enterprise/business-plus plan access only. [See the docs](https://developers.onupkeep.com/#get-all-vendors)

Update Purchase Order

Update a Purchase Order, [See the docs](https://developers.onupkeep.com/#update-a-specific-purchase-order)

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up UpKeep integration in Ayudo?

To use UpKeep integration in Ayudo, add the UpKeep node to your workflow. Authenticate using your API key from UpKeep. You can create support tickets from UpKeep events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle UpKeep data in support conversations.

Do I need any special permissions or API keys to integrate UpKeep with Ayudo?

You will need an API key, which can be found in UpKeep's settings under 'API Access.' Ensure you have permissions to read and write support data and admin access. Ensure your credentials have access to support-related resources for full support automation capabilities.

Can I combine UpKeep with other apps in Ayudo workflows?

Yes! UpKeep works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value UpKeep event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively, all while maintaining a support-focused workflow.

What are some common use cases for UpKeep integrations with Ayudo?

Common use cases include auto-creating support tickets from UpKeep events, syncing customer data between UpKeep and support tools, triggering AI agent responses based on UpKeep activities, sending proactive support messages via voice/text agents, and updating UpKeep records after support conversations.

How does Ayudo's pricing model benefit me when integrating UpKeep?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making UpKeep automation cost-effective as your support volume scales.

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