Supercharge your Upwave support workflows with Ayudo's AI-powered agents. Seamlessly connect with Slack, Zendesk, and Salesforce to resolve tickets faster, automate customer conversations, and deliver instant responses.
Upwave is a visual collaboration platform that enhances support teams' project management, ensuring efficient customer service delivery.
To use Upwave integration in Ayudo, add the Upwave node to your workflow. Authenticate using OAuth credentials. You can create support tickets from Upwave events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Upwave data in support conversations.
You will need OAuth credentials for integration. These can be found in Upwave's settings under 'API Access'. Ensure permissions include 'Read' and 'Write' access to projects and tasks. Admin access may be required. Ensure your credentials have access to project data for full support automation capabilities.
Yes! Upwave works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For instance, when a high-value Upwave event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency.
Common use cases include auto-creating support tickets from Upwave events, syncing customer data between Upwave and support tools, triggering AI agent responses based on Upwave activities, sending proactive support messages via voice/text agents, and updating Upwave records after support conversations. Each action enhances support team performance.
Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Upwave automation cost-effective as your support volume scales.
