Zoho Desk

Integrate Zoho Desk with 2800+ apps and services

Supercharge your Zoho Desk support workflows with Ayudo's AI-powered agents. Connect seamlessly with Zendesk, Slack, and Salesforce to resolve tickets faster, automate customer conversations, and deliver instant responses, enhancing your support capabilities.

Explore Triggers and Actions

New Ticket
Trigger new event when a new ticket is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)
Updated Article (Instant)
Trigger new event when an article is updated
New Updated Ticket
Trigger new event when a ticket is updated. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)
Add Ticket Attachment
Attaches a file to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_CreateTicketattachment)
Create Contact
Creates a contact in your help desk portal. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_CreateContact)
Create Account
Creates an account in your help desk portal. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Accounts#Accounts_CreateAccount)
Add Ticket Comment
Adds a comment to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Createticketcomment)
Create Ticket
Creates a ticket in your helpdesk. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Createaticket)
Find Contact
Searches for contacts in your help desk portal. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Search#Search_SearchContacts)
Find or Create Contact
Finds or create a contact. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_CreateContact)
Search Ticket
Searches for tickets in your help desk. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Search_TicketsSearchAPI)
Send E-Mail Reply
Sends an email reply. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Threads#Threads_SendEmailReply)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How can I set up Zoho Desk integration in Ayudo?

To use Zoho Desk integration in Ayudo, add the Zoho Desk node to your workflow. Authenticate using OAuth credentials. Enable actions like creating support tickets from Zoho Desk events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle Zoho Desk data in support conversations.

Do I need any special permissions or API keys to integrate Zoho Desk with Ayudo?

You'll need OAuth credentials from Zoho Desk. Find these in Zoho Desk's API settings under 'Developer Space'. Ensure permissions for ticket management, data sync, and customer communication are granted. Admin access is required. Ensure your credentials have access to ticket and customer data for full support automation capabilities.

Can I combine Zoho Desk with other apps in Ayudo workflows?

Yes! Zoho Desk works seamlessly with Zendesk, Intercom, Slack, Gmail, and Salesforce. For example, when a high-value Zoho Desk event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows enhance support coordination and customer engagement.

What are some common use cases for Zoho Desk integrations with Ayudo?

Common use cases include auto-creating support tickets from Zoho Desk events, syncing customer data between Zoho Desk and support tools, triggering AI agent responses based on Zoho Desk activities, sending proactive support messages via voice/text agents, and updating Zoho Desk records after support conversations. Each ensures streamlined support operations.

How does Ayudo's pricing model benefit me when integrating Zoho Desk?

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations without additional costs, making Zoho Desk automation cost-effective as your support volume scales.

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