Freshdesk and Slack Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Verify Slack Signature

Verify requests from Slack using a unique app secret

Upload File

Upload a file

Update Profile

Update basic profile field such as name or title

Update Message

Update a message

Update Groups Members

Update the list of users for a User Group

Set Status

Set the current status for a user

List Replies

Retrieve a thread of messages posted to a conversation

Send a Large Message (3000+ characters)

Send a large message (more than 3000 characters) to a channel, group or user

Set Channel Topic

Set the topic on a selected channel

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Slack?

The Freshdesk and Slack integration empowers your support team to receive, manage, and respond to Freshdesk tickets directly within Slack channels. Stay updated with real-time ticket notifications, collaborate instantly with teammates, and resolve customer issues faster without switching between platforms. This integration streamlines communication, boosts productivity, and ensures your support process is more agile and efficient.

Frequently asked questions

How do I set up the Freshdesk and Slack integration?

To set up the integration, navigate to the Freshdesk Admin panel, select 'Apps,' search for the Slack app, and install it. Then, authorize the connection by logging into your Slack workspace and configure notification preferences to start receiving ticket updates in Slack.

Can I customize which Freshdesk ticket updates are sent to Slack?

Yes, you can customize notifications based on ticket status, priority, or specific support groups to ensure your team only receives relevant updates in Slack channels or direct messages.

Is it possible to reply to Freshdesk tickets directly from Slack?

Absolutely! The integration allows you to respond to tickets and add notes directly from Slack, making it easier to collaborate and resolve issues without switching apps.

Which Slack channels can receive Freshdesk notifications?

You can configure notifications to be sent to any public or private Slack channel, or even direct messages, depending on your team's workflow and preferences.

Does the integration support multiple Freshdesk accounts or Slack workspaces?

Currently, the integration supports connecting one Freshdesk account to one Slack workspace. For multiple accounts or workspaces, separate integrations need to be set up.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Slack?

Frequently asked questions

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