Freshdesk

Slack

Direct Support Messages

Streamline your support process by automatically sending private messages to Slack for every new contact added in Freshdesk. This integration ensures your team stays informed and responsive, empowering quick resolutions and enhancing customer satisfaction without the hassle of manual updates.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Send Message

Send a message to a user, group, private channel or public channel

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Slack

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

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Why

Freshdesk

+

Slack

= Perfect Match

When new support contacts are added in Freshdesk, your team receives instant private messages in Slack, streamlining communication where collaboration already happens. This seamless integration eliminates delays in response times, ensures no new contact is overlooked, and keeps your support team aligned and informed. The result is faster onboarding of new contacts, enhanced team responsiveness, and improved customer satisfaction.