Closed Ticket Email Updates

Stay informed on your support performance with instant email updates in Gmail when Zendesk tickets are closed. This integration ensures your team is always aligned, enabling timely follow-ups and enhancing customer satisfaction without the hassle of manual updates.

When this happens...

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

automatically do this!

Send Email

Send an email from your Google Workspace email account

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Explore Triggers and Actions

New Ticket (Instant)

Emit new event when a ticket is created

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

Ticket Updated (Instant)

Emit new event when a ticket has been updated

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

Create Draft

Create a draft from your Google Workspace email account

Approve Workflow

Suspend the workflow until approved by email

Add Label to Email

Add label(s) to an email message

About the apps

Learn more about

Zendesk

and

Gmail

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

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Why

Zendesk

+

Gmail

= Perfect Match

When tickets are closed in Zendesk, email updates are automatically sent via Gmail to keep stakeholders informed. This seamless integration eliminates the need for manual notifications, ensures that everyone stays updated in real-time, and enhances communication across your organization. The result is improved transparency, quicker follow-up actions, and increased customer satisfaction as stakeholders are promptly informed of ticket resolutions.