Conversation Email Alerts

Stay on top of customer inquiries by automatically sending email alerts through Gmail for every new conversation in Intercom. This integration ensures you never miss a potential engagement, allowing you to respond swiftly and enhance customer satisfaction without the hassle of manual checks.

When this happens...

New Conversations

New event each time a new conversation is added.

automatically do this!

Send Email

Send an email from your Google Workspace email account

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Explore Triggers and Actions

New Users

New event each time a new user is added.

New Closed Conversation

New event each time a conversation is closed.

New Unsubscriptions

New event each time a user unsubscribes from receiving emails.

New Reply From User

New event each time a user replies to a conversation.

New Reply From Admin

New event each time an admin replies to a conversation.

New Companies

New event each time a new company is added.

New Conversations

New event each time a new conversation is added.

Create Draft

Create a draft from your Google Workspace email account

Approve Workflow

Suspend the workflow until approved by email

Add Label to Email

Add label(s) to an email message

About the apps

Learn more about

Intercom

and

Gmail

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

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Why

Intercom

+

Gmail

= Perfect Match

When new conversations arise in Intercom, immediate email alerts are sent to your Gmail inbox, ensuring you never miss an important customer interaction. This seamless integration enhances your response times, keeps your team informed on customer needs, and streamlines communication across platforms. The result is quicker resolution of inquiries, improved customer satisfaction, and a more efficient workflow that allows your team to focus on what matters most—building relationships.