Intercom
Twilio

Conversation SMS Notifier

Stay ahead of customer inquiries with real-time SMS alerts for new conversations from Intercom, delivered through Twilio. This integration ensures you never miss an opportunity to engage, allowing for prompt responses that enhance customer satisfaction and strengthen relationships.

When this happens...

New Conversations
Emit new event each time a new conversation is added.

-

automatically do this!

Send Message
Send a message to a user, group, private channel or public channel
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Explore Triggers and Actions

Triggers
(
0
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Actions
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0
)
New Users
Emit new event each time a new user is added.
New Closed Conversation
Emit new event each time a conversation is closed.
New Unsubscriptions
Emit new event each time a user unsubscribes from receiving emails.
New Reply From User
Emit new event each time a user replies to a conversation.
New Reply From Admin
Emit new event each time an admin replies to a conversation.
New Companies
Emit new event each time a new company is added.
New Conversations
Emit new event each time a new conversation is added.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Twilio

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

Why

Intercom

+

Twilio

= Perfect Match

When new customer conversations are initiated in Intercom, Twilio automatically sends SMS alerts to your team, ensuring they never miss an opportunity to engage. This seamless integration bridges the gap between customer communication and mobile notifications, allowing for immediate responses and enhancing customer satisfaction. The result is quicker response times, increased team efficiency, and stronger customer relationships.

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