Gmail
Freshdesk

Email to Support Contact Bridge

Effortlessly transform incoming emails in Gmail into new support contacts in Freshdesk. This integration streamlines your support workflow, ensuring that every inquiry is captured and addressed promptly, ultimately enhancing customer satisfaction and reducing response times.

When this happens...

New Email Received
Emit new event when a new email is received

-

automatically do this!

Create Contact
Create a new contact in Freshdesk

Explore Triggers and Actions

New Sent Email
Emit new event for each new email sent
New Labeled Email
Emit new event when a new email is labeled
New Email Received
Emit new event when a new email is received
New Attachment Received
Emit new event for each attachment in a message received
New Email Matching Search
Emit new event when an email matching the search criteria is received
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Gmail

and

Freshdesk

, and how they work together to automate your workflows.

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

Similar integrations
No items found.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Gmail

+

Freshdesk

= Perfect Match

When a new email is received in Gmail, a support contact is automatically created in Freshdesk, ensuring no customer inquiry goes unnoticed. This seamless integration bridges your email communication directly with your support system, streamlining workflows and eliminating manual data entry. As a result, your support team can respond faster to customer needs, improve communication efficiency, and enhance overall customer satisfaction.

Built by folks who built