Slack

Freshdesk

Keyword Mention Support Tickets

Streamline your support process by automatically creating Freshdesk tickets from keyword mentions in Slack. This integration ensures that crucial customer feedback is captured instantly, allowing your team to respond promptly and improve satisfaction without the hassle of manual ticket entry.

When this happens...

New Keyword Mention (Instant)

New event when a specific keyword is mentioned in a channel.

automatically do this!

Create Ticket

Create a new ticket in Freshdesk

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Explore Triggers and Actions

New User Mention (Instant)

New event when a username or specific keyword is mentioned in a channel.

New Saved Message (Instant)

New event when a message is saved.

New User Added (Instant)

New event when a new member joins a workspace.

New Reaction Added (Instant)

New event when a member has added an emoji reaction to a message.

New Keyword Mention (Instant)

New event when a specific keyword is mentioned in a channel.

New Direct Message (Instant)

New event when a message was posted in a direct message channel.

New Interaction Events (Instant)

New events on new Slack interactivity events sourced from Block Kit interactive elements.

New Channel Created (Instant)

New event when a new channel is created.

New Message In Channels (Instant)

New event when a new message is posted to one or more channels.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Slack

and

Freshdesk

, and how they work together to automate your workflows.

About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

Similar integrations

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Slack

+

Freshdesk

= Perfect Match

When a keyword is mentioned in Slack, a support ticket is automatically created in Freshdesk, ensuring that customer issues are promptly addressed. This seamless integration eliminates the risk of missed requests, centralizes communication, and allows your support team to act swiftly on critical keywords. The result is enhanced response times, improved customer satisfaction, and a more efficient workflow that keeps your team focused on what matters most: delivering exceptional support.

Keyword Mention Support Tickets

Explore Triggers and Actions

About the apps

About

Slack

About

Freshdesk

Why

Slack

+

Freshdesk

= Perfect Match

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