Ticket Draft Creator

Streamline your customer support with the Ticket Draft Creator, which automatically generates email drafts in Gmail for new tickets in Freshdesk. This integration saves you time and ensures prompt, consistent responses, allowing you to focus on delivering exceptional service and improving customer satisfaction.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Create Draft

Create a draft from your Google Workspace email account

Get Started See Ayudo in action

Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Update Signature for Primary Email Address

Update the signature for the primary email address

Update Signature for Email in Organization

Update the signature for a specific email address in an organization

Send Email

Send an email from your Google Workspace email account

Remove Label from Email

Remove label(s) from an email message

List Labels

List all the existing labels in the connected account

Download Attachment

Download an attachment by attachmentId to the /tmp directory

Find Email

Find an email using Google's Search Engine

Archive Email

Archive an email message

Create Label

Create a new label in the connected account

About the apps

Learn more about

Freshdesk

and

Gmail

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

Similar integrations

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Why

Freshdesk

+

Gmail

= Perfect Match

When a new ticket is created in Freshdesk, a draft email response is automatically generated in Gmail, ready for your team's review. This seamless integration bridges customer support and communication, eliminating the need for manual drafting and ensuring timely replies to customer inquiries. By streamlining your workflow, it enhances productivity and allows for quicker resolutions. The result is improved response times, increased team efficiency, and heightened customer satisfaction.