Stay ahead of urgent support needs by automatically triggering phone calls for new tickets in Freshdesk using Twilio. This integration ensures timely communication, allowing your team to address critical issues swiftly and enhance customer satisfaction without missing a beat.
When this happens...
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automatically do this!
Learn more about
Freshdesk
and
Twilio
, and how they work together to automate your workflows.
Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.
Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.
When a new ticket is created in Freshdesk, an automated phone call is triggered through Twilio to alert your support team about urgent issues. This seamless integration eliminates delays in communication, ensures critical tickets are prioritized, and empowers your team to respond swiftly. The result is enhanced response times, improved customer satisfaction, and a more efficient support workflow.
