Freshdesk

Twilio

Ticket SMS Notifications

Stay ahead of customer needs with instant SMS alerts for new support tickets using Freshdesk and Twilio. This integration ensures your team is promptly notified, allowing for quicker response times and enhancing customer satisfaction by addressing issues as they arise.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Send Message

Send a message to a user, group, private channel or public channel

Get Started See Ayudo in action

Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Twilio

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

Why

Freshdesk

+

Twilio

= Perfect Match

When new support tickets are generated in Freshdesk, immediate SMS alerts are sent through Twilio to keep your team informed in real-time. This seamless integration eliminates the gap between ticket creation and team response, ensuring that no customer inquiry goes unnoticed. By receiving instant notifications, your support staff can act quickly, improving response times and customer satisfaction. The result is enhanced communication, quicker issue resolution, and a more proactive support experience.