Freshdesk

Twilio

Ticket SMS Notifications

Stay ahead of customer needs with instant SMS alerts for new support tickets using Freshdesk and Twilio. This integration ensures your team is promptly notified, allowing for quicker response times and enhancing customer satisfaction by addressing issues as they arise.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Send Message

Send a message to a user, group, private channel or public channel

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

About the apps

Learn more about

Freshdesk

and

Twilio

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

Why

Freshdesk

+

Twilio

= Perfect Match

When new support tickets are generated in Freshdesk, immediate SMS alerts are sent through Twilio to keep your team informed in real-time. This seamless integration eliminates the gap between ticket creation and team response, ensuring that no customer inquiry goes unnoticed. By receiving instant notifications, your support staff can act quickly, improving response times and customer satisfaction. The result is enhanced communication, quicker issue resolution, and a more proactive support experience.