Kustomer

Integrate Kustomer with 2800+ apps and services

Supercharge your Kustomer experience by connecting it with 2800+ popular apps. Leverage AI-powered automation to build smart workflows that enhance customer service, streamline operations, and drive business success.

Explore Triggers and Actions

New Conversation Created (Instant)
Trigger new event when a conversation is created in Kustomer.
New Customer Created (Instant)
Trigger new event when a new customer is added to Kustomer.
New Message Created in Conversation (Instant)
Trigger new event when a new message is created in a conversation.
Updated Conversation (Instant)
Trigger new event when an existing conversation is updated in Kustomer.
Updated Customer (Instant)
Trigger new event when an existing customer's details are updated in Kustomer.
Create Conversation
Creates a new conversation in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/createaconversation)
Create Customer
Creates a new customer in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/createacustomer)
Get Custom Object by External ID
Gets a custom object by external ID in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/get-klasses-name-externalid-externalid)
Get Custom Object by ID
Gets a custom object by ID in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/getkobject)
Get Custom Objects
Gets custom objects in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/getkobjects)
Update Conversation
Updates an existing conversation in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/updateconversation).
Update Custom Object by ID
Updates a custom object identified by ID in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/updatekobject)
Update Customer
Updates an existing customer in Kustomer. [See the documentation](https://developer.kustomer.com/kustomer-api-docs/reference/updatecustomer)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About Kustomer

Kustomer is an AI-powered customer service CRM platform that centralizes customer interactions, empowering businesses to deliver exceptional support and build lasting relationships.

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We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How to set up Kustomer integration in Ayudo?

To set up Kustomer integration in Ayudo, navigate to the integrations section, select Kustomer, and authenticate using your API key. Follow the step-by-step workflow setup guide to connect your desired apps.

What required permissions or API keys are needed for Kustomer?

You will need a Kustomer API key for authentication. This can be found in your Kustomer account settings under API credentials.

Can I combine Kustomer with other apps?

Yes! Kustomer can be combined with apps like Slack, Mailchimp, and Google Sheets. For example, create a workflow that triggers a Slack notification whenever a new customer is added in Kustomer.

What are some common use cases for Kustomer automation?

Common use cases include automating customer follow-ups, integrating support tickets with project management tools, and syncing customer data with marketing platforms.

What are Ayudo's pricing benefits?

Ayudo offers flexible usage-based pricing that allows you to pay for what you use, unlike traditional per-seat models, making it cost-effective for businesses of all sizes.

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