Trustpilot (Customer) Integration for Support Teams

Explore Triggers and Actions

New Conversations

Trigger new event when a new conversation is started on Trustpilot. This source periodically polls the Trustpilot API to detect new customer-business conversations. Each event contains conversation details including participants, subject, business unit, and creation timestamp. Useful for tracking customer inquiries, support requests, and maintaining real-time communication with customers.

New Product Review Replies

Trigger new event when a business replies to a product review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to product reviews. Each event includes the reply text, creation timestamp, and associated review details (product name, star rating, consumer info). Ideal for monitoring business responses to customer feedback, tracking customer service performance, and ensuring timely engagement with product reviews.

New Product Reviews

Trigger new event when a customer posts a new product review on Trustpilot. This source periodically polls the Trustpilot API to detect new product reviews. Each event contains the complete review data including star rating, review text, product information, consumer details, and timestamps. Perfect for monitoring product feedback, analyzing customer satisfaction trends, and triggering automated responses or alerts for specific products.

New Service Reviews

Trigger new event when a customer posts a new service review on Trustpilot. This source periodically polls the Trustpilot API to detect new service reviews, combining both public and private reviews for comprehensive coverage. Each event contains the complete review data including star rating, review text, consumer details, business unit info, and timestamps. Ideal for monitoring overall business reputation, tracking customer satisfaction metrics, and triggering workflows based on review ratings or content.

New Service Review Replies

Trigger new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.

New Updated Conversations

Trigger new event when an existing conversation is updated with new messages on Trustpilot. This source periodically polls the Trustpilot API to detect conversations that have received new messages. Each event contains updated conversation details including participants, subject, message count, and latest update timestamp. Useful for tracking ongoing customer interactions, ensuring timely responses to follow-up messages, and maintaining conversation continuity.

New Updated Service Reviews

Trigger new event when an existing service review is updated or revised on Trustpilot. This source periodically polls the Trustpilot API to detect service reviews that have been modified. Each event contains the updated review data including any changes to star rating, review text, or other review attributes. Essential for tracking review modifications, monitoring evolving customer feedback, and identifying patterns in review updates.

New Updated Product Reviews

Trigger new event when an existing product review is updated or revised on Trustpilot. This source periodically polls the Trustpilot API to detect product reviews that have been modified. Each event contains the updated review data including any changes to star rating, review text, or other review attributes. Perfect for tracking review modifications, monitoring changes in customer sentiment, and ensuring product feedback accuracy over time.

Fetch Product Reviews

Retrieves a list of product reviews for a specific business unit on Trustpilot. This action enables you to fetch multiple product reviews with powerful filtering options including star ratings, language, tags, and sorting preferences. Ideal for monitoring product feedback trends, generating reports, analyzing customer sentiment across your product catalog, or building review dashboards. Supports pagination for handling large review volumes. [See the documentation](https://developers.trustpilot.com/product-reviews-api#get-private-product-reviews)

Fetch Product Review by ID

Retrieves detailed information about a specific product review on Trustpilot. Use this action to get comprehensive data about a single product review, including customer feedback, star rating, review text, and metadata. Perfect for analyzing individual customer experiences, responding to specific feedback, or integrating review data into your customer service workflows. [See the documentation](https://developers.trustpilot.com/product-reviews-api#get-private-product-review)

Fetch Service Review by ID

Retrieves detailed information about a specific service review for your business on Trustpilot. Use this action to access comprehensive data about an individual service review, including the customer's rating, review content, date, and any responses. Essential for customer service teams to analyze specific feedback, track review history, or integrate individual review data into CRM systems and support tickets. [See the documentation](https://developers.trustpilot.com/business-units-api#get-business-unit-review)

Reply to Product Review

Posts a public reply to a product review on Trustpilot on behalf of your business. This action allows you to respond to customer feedback, address concerns, thank customers for positive reviews, or provide additional information about products. Replies help demonstrate your commitment to customer satisfaction and can improve your overall reputation. Note that replies are publicly visible and cannot be edited once posted. [See the documentation](https://developers.trustpilot.com/product-reviews-api#reply-to-product-review)

Fetch Service Reviews

Fetches service reviews for a specific business unit from Trustpilot with support for filtering by star rating, tags, language, and more. [See the documentation](https://developers.trustpilot.com/business-units-api#get-business-unit-reviews)

Reply to Service Review

Posts a public reply to a service review on Trustpilot on behalf of your business. This action enables you to engage with customers who have reviewed your services, allowing you to address complaints, clarify misunderstandings, express gratitude for positive feedback, or provide updates on how you're improving based on their input. Professional responses to reviews can significantly impact your business reputation and show potential customers that you value feedback. Remember that all replies are permanent and publicly visible. [See the documentation](https://developers.trustpilot.com/business-units-api#reply-to-review)

Frequently asked questions

How can I set up Trustpilot (Customer) integration in Ayudo?

To use Trustpilot (Customer) integration in Ayudo, add the Trustpilot (Customer) node to your workflow using OAuth authentication. You can create support tickets from Trustpilot events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Trustpilot (Customer) data in support conversations.

Do I need any special permissions or API keys to integrate Trustpilot (Customer) with Ayudo?

You'll need OAuth tokens available in Trustpilot (Customer)'s settings. Ensure permissions for reading reviews and accessing customer feedback. Admin access may be required to obtain these credentials. Ensure your credentials have access to customer review data for full support automation capabilities.

Can I combine Trustpilot (Customer) with other apps in Ayudo workflows?

Yes! Trustpilot (Customer) works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value Trustpilot event occurs → create a Zendesk ticket → notify your team via Slack → have an AI agent reach out proactively. These workflows enhance your support responses efficiently.

What are some common use cases for Trustpilot (Customer) integrations with Ayudo?

Common use cases include auto-creating support tickets from Trustpilot events, syncing customer data between Trustpilot and support tools, triggering AI agent responses based on Trustpilot activities, sending proactive support messages via voice/text agents, and updating Trustpilot records after support conversations.

How does Ayudo's pricing model benefit me when integrating Trustpilot (Customer)?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your team can handle more conversations with AI agents without additional costs, making Trustpilot automation cost-effective as your support volume scales.

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