Supercharge your Matrix support workflows with Ayudo's AI-powered agents. Connect seamlessly to Zendesk, Slack, and Intercom to resolve tickets faster, automate customer conversations, and deliver instant responses.
Matrix is an open-source network crucial for secure, real-time customer support communication, enhancing service delivery.
To use Matrix integration in Ayudo, add the Matrix node to your workflow. Authenticate using API keys available in Matrix settings. You can create support tickets from Matrix events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Matrix data in support conversations.
You'll need an API key from Matrix, found in the Matrix settings under API Access. Ensure permissions for event reading, user management, and data syncing are granted. Admin access may be required. Ensure your credentials have access to message streams and user management for full support automation capabilities.
Yes! Matrix works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Matrix event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance support efficiency.
Common use cases include auto-creating support tickets from Matrix events, syncing customer data between Matrix and support tools, triggering AI agent responses based on Matrix activities, sending proactive support messages via voice/text agents, and updating Matrix records after support conversations.
Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Matrix automation cost-effective as your support volume scales.
