To use SMS Fusion integration in Ayudo, add the SMS Fusion node to your workflow. Authenticate using your API key from SMS Fusion. You can create support tickets from SMS Fusion events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle SMS Fusion data in support conversations.

You will need an API key from SMS Fusion, found in your account settings. Ensure permissions include sending and receiving messages, and access to customer data. Admin access might be required to configure settings. Ensure your credentials have access to messaging data for full support automation capabilities.

Yes! SMS Fusion works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value SMS Fusion event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance your support operations.

Common use cases include auto-creating support tickets from SMS Fusion events, syncing customer data between SMS Fusion and support tools, triggering AI agent responses based on SMS Fusion activities, sending proactive support messages via voice/text agents, and updating SMS Fusion records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations without additional costs, making SMS Fusion automation cost-effective as your support volume scales.