To use Microsoft Excel integration in Ayudo, add the Microsoft Excel node to your workflow. Authenticate through OAuth credentials. You can create support tickets from Microsoft Excel events, sync customer data, send automated responses, or trigger AI agent conversations. Once connected, your AI agents can automatically handle Microsoft Excel data in support conversations.

You'll need OAuth credentials, which can be found in Microsoft Excel's settings under API access. Ensure you grant permissions for data access and modification. Admin access may be required. Ensure your credentials have access to OneDrive and SharePoint resources for full support automation capabilities.

Yes! Microsoft Excel works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Microsoft Excel event occurs → create a Zendesk ticket → notify the team via Slack → have an AI agent reach out proactively. These workflows are designed to enhance support efficiency.

Common use cases include auto-creating support tickets from Microsoft Excel events, syncing customer data between Microsoft Excel and support tools, triggering AI agent responses based on Microsoft Excel activities, sending proactive support messages via voice/text agents, and updating Microsoft Excel records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Microsoft Excel automation cost-effective as your support volume scales.