monday Integration for Support Teams

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Sub-Item Column Value Updated (Instant)

Trigger new event when any sub-item column changes. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

Sub-Item Name Updated (Instant)

Trigger new event when a sub-item name changes. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

New Board Created

Trigger new event when a board is created in Monday. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

New Item Created (Instant)

Trigger new event when a new item is added to a board. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

New Sub-Item Update (Instant)

Trigger new event when an update is posted in sub-items. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

New Sub-Item Created (Instant)

Trigger new event when a sub-item is created. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

Sub-Item Column Value Updated (Instant)

Trigger new event when any sub-item column changes. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

Sub-Item Name Updated (Instant)

Trigger new event when a sub-item name changes. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

Create Board

Creates a new board. [See the documentation](https://developer.monday.com/api-reference/reference/boards#create-a-board)

Create Column

Creates a column. [See the documentation](https://developer.monday.com/api-reference/reference/columns#create-a-column)

Create Group

Creates a new group in a specific board. [See the documentation](https://developer.monday.com/api-reference/reference/groups#create-a-group)

Create Subitem

Creates a subitem. [See the documentation](https://developer.monday.com/api-reference/reference/subitems#create-a-subitem)

Create Item

Creates an item. [See the documentation](https://developer.monday.com/api-reference/reference/items#create-an-item)

Create an Update

Creates a new update. [See the documentation](https://developer.monday.com/api-reference/reference/updates#create-an-update)

Get Column Values

Return values of specific column(s) for a board item. [See the documentation](https://developer.monday.com/api-reference/reference/column-values-v2)

Get Items By Column Value

Searches a column for items matching a value. [See the documentation](https://developer.monday.com/api-reference/reference/items-page-by-column-values)

Update Item Name

Update an item's name. [See the documentation](https://developer.monday.com/api-reference/reference/columns#change-multiple-column-values)

Frequently asked questions

How can I set up monday integration in Ayudo?

To use monday integration in Ayudo, add the monday node to your workflow. Authenticate using your API key available in monday's settings. Actions include creating support tickets from monday events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle monday data in support conversations.

Do I need any special permissions or API keys to integrate monday with Ayudo?

You'll need an API key from monday, which can be found in your monday account settings. Ensure you have permissions to access board data, update items, and manage users. Admin access is required to set up these credentials. Ensure your credentials have access to board and user data for full support automation capabilities.

Can I combine monday with other apps in Ayudo workflows?

Yes! monday works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For instance, when a high-value monday event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively, ensuring a seamless support workflow.

What are some common use cases for monday integrations with Ayudo?

Common use cases include auto-creating support tickets from monday events, syncing customer data between monday and support tools, triggering AI agent responses based on monday activities, sending proactive support messages via voice/text agents, and updating monday records after support conversations.

How does Ayudo's pricing model benefit me when integrating monday?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making monday automation cost-effective as your support volume scales.

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