To use Openum integration in Ayudo, add the Openum node to your workflow using an API key for authentication. You can create support tickets from Openum events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Openum data in support conversations.

You'll need an API key from Openum's settings, which requires permissions to access documents and customer data. Ensure your credentials have admin access to manage these resources for full support automation capabilities.

Yes! Openum works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value Openum event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively, all within Ayudo's support-focused workflows.

Common use cases include auto-creating support tickets from Openum events, syncing customer data between Openum and support tools, triggering AI agent responses based on Openum activities, sending proactive support messages via voice/text agents, and updating Openum records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Openum automation cost-effective as your support volume scales.