To use Rocket Chat integration in Ayudo, add the Rocket Chat node to your workflow. Authenticate using an API key available in Rocket Chat's settings. You can create support tickets from Rocket Chat events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Rocket Chat data in support conversations.

You'll need an API key from Rocket Chat, found under your account settings. Ensure you have permissions to access chat data, send messages, and manage user info. Admin access may be required for full integration. Ensure your credentials have access to data channels for full support automation capabilities.

Yes! Rocket Chat works seamlessly with Zendesk, Intercom, Slack, Freshdesk, and Gmail. For example, when a high-value Rocket Chat event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are designed to optimize your support operations.

Common use cases include auto-creating support tickets from Rocket Chat events, syncing customer data with support tools like Zendesk, triggering AI agent responses based on Rocket Chat activities, sending proactive support messages, and updating Rocket Chat records after conversations. Each workflow streamlines support processes.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Rocket Chat automation cost-effective as your support volume scales.