To use SmartReach integration in Ayudo, add the SmartReach node to your workflow. Authenticate using your SmartReach API key. Set up actions like creating support tickets from SmartReach events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle SmartReach data in support conversations.

You'll need a SmartReach API key, available in your SmartReach settings. Ensure your key has permissions for email access, contact management, and event tracking. Admin access might be required for initial setup. Ensure your credentials have access to customer data and communication resources for full support automation capabilities.

Yes! SmartReach works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value SmartReach event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are built to enhance support operations.

Common support workflows include auto-creating support tickets from SmartReach events, syncing customer data between SmartReach and support tools, triggering AI agent responses based on SmartReach activities, sending proactive support messages via voice/text agents, and updating SmartReach records after support conversations. Each use case is designed to enhance support efficiency.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making SmartReach automation cost-effective as your support volume scales.