To use SMSTools integration in Ayudo, add the SMSTools node to your workflow. Authenticate using an API key found in SMSTools settings. Enable actions like creating support tickets from SMSTools events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle SMSTools data in support conversations.

You need an API key from SMSTools, accessible in its settings. Ensure permissions include sending messages, accessing customer data, and event tracking. Admin access may be required. Ensure your credentials have access to customer data and messaging resources for full support automation capabilities.

Yes! SMSTools works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value SMSTools event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. This ensures your support workflow is efficient and responsive.

Use cases include auto-creating support tickets from SMSTools events, syncing customer data between SMSTools and support tools, triggering AI agent responses based on SMSTools activities, sending proactive support messages via voice/text agents, and updating SMSTools records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making SMSTools automation cost-effective as your support volume scales.